Contact

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General questions

You can easily change your details in the Self Service Centre in your account. You can reach it via this link. If you can't figure it out, you can always sent our customer service team a message.
Your oral health is important to you and therefore also to us. Personal issues such as the hygiene of your mouth require a personal approach. With Boombrush you have both good service and a strong product. Boombrush has been developed by a team of experts to ensure that we deliver nothing less than perfect quality.
The brush is a sonic toothbrush. Sonic toothbrushes vibrate between 30,000 and 40,000 times per minute! This allows a sonic toothbrush to brush in places where a normal or regular electric toothbrush cannot. The high vibrations ensure that toothpaste, saliva and water can get between the teeth and under the gums.
Boombrush is a new brand in oral care. We believe that oral care can be easier and more conscious! Together with health experts, we get to the core of good oral care. Check out the full story on our culture page.

The Boombrush

Of course! The brush is IPX7 certified and therefore waterproof. This means that it can be 1 meter under water for up to 30 minutes without breaking down. So you can also use it in the shower.
The Boombrush is a good industrial design and has an unprecedented battery life of no less than 90 days, which makes it ideal for taking on a trip. The brush remembers your personal vibration preferences and you can take out a tailor-made Repeat subscription to receive fresh brush heads. In combination with this subscription you have a lifetime warranty, which is why you only purchase a Boombrush once. In addition, all brush heads are also recycled.
By briefly pressing the button with which you turn on the brush, you can change the brushing mode. When the timer has expired, the Boombrush remembers your last selected setting. Then you can brush in your favorite right away!
You can take your Boombrush neatly on a trip with our handy travel case! This case is made of vegan leather and is water-repellent. The travel case contains space for 1 Boombrush and has a handy pocket for the brush head. It also fits your charging cord, should you travel for more than 90 days.

Repeat 24 weeks

With this new model, you will receive enough products for 24 weeks twice a year. This makes your Repeat easier, more sustainable and more efficient. Fewer delivery moments mean less chance of lost parcels and less packaging waste and transport. Despite increasing shipping costs, your subscription remains the same in price.
You will receive your new delivery 24 weeks after your last shipment. Have you recently received another delivery? Then you will immediately receive enough for 6 months with your next shipment. As usual, we will keep you informed about your next delivery via e-mail.
No worries! We will send you a timely e-mail reminder when it is time to use a new brush head. That way, you can keep your mouth healthy and fresh without having to think about it.
Billing is largely as you are used to. The difference is that you now pay twice a year, for a period of 24 weeks. So your total amount is higher because you receive more products at once, but then you are immediately provided for six months.

Delivery and returns

If you order before 21:00, the order will be shipped the same day. We ship from the Netherlands and the delivery time to Germany is approximately 3-4 working days.
If you buy a brush, you will receive a confirmation email from us, which also contains a link to a Track & Trace code. With this code you can easily follow it. Other orders are sent by post. You can track this via the PostNL app. Then you know when it's almost there.
You can try it for free for 60 days! If it is not what you expected, you can contact our customer service. They will then help you with your return.
Most people take some time to get used to sonic brushing. That's why you can try the toothbrush for free for 60 days. If you return the toothbrush to us within this period, we will stop your Repeat and you will simply get your money back.

Guarantee

With BOOMBRUSH Repeat you have a lifetime warranty on your BOOMBRUSH! If your brush does anything less than perfect at any time, we'll get you a new one! If you don't have a Repeat plan, we still provide a 2-year manufacturer's warranty.
You can send your defective Boombrush to us for recycling. You can then contact our customer service team. You can do this simply via Whatsapp! We will then make sure you receive another brush from us as soon as possible!
There are of course also situations in which your brush is not covered by our warranty. Do you want to know if your (possibly) defective brush is covered by the warranty? Then read here

Maintenance

Time to change your brush head? Make sure you take off your old brush head with a straight motion rather than a twisting motion. If you take the brush head off with a twisting motion, there is a good chance that the pin will get twisted. This can cause the pin to be out of place, reducing the vibration of the brush. Also make sure that while inserting the new brush head, you align the head straight with the button and symbols on the front. If you don't do this, the vibrations will no longer work as they should.
Besides keeping the contact surface clean with the brush head, it is important to dry the knob well after use and remove any residue. Also remember to store the brush in a well-ventilated and not too humid place so that the brush can dry properly and so that no limescale sticks to the brush. When lime builds up around the knob, it loses its function. What can happen next is that you can no longer operate the brush with the on/off button properly. So make sure you keep the button clean.
Want to make sure your Boombrush keeps vibrating optimally? Then try cleaning the intermediate piece between the holder and the brush head once every fortnight. Maintaining it properly will prevent toothpaste residue and limescale from accumulating and the brush head from no longer connecting properly to the pin that transmits vibrations to the cup. Do this by properly detaching the cup from the body, then you can use water to remove all the dirt well. Finally, dry everything well and put the cup back on the body.
The Boombrush has a long-lasting battery of as much as 90 days. When the battery is low, the light at the bottom of the brush will turn red. Usually, you can then use it for a few more days. The moment the brush gives off the signal that it is almost empty, this serves as a sign that you need to recharge the brush. This may be different from what you were used to with your previous electric or sonic brush. You might have put this one back on the charging station every day. By charging the battery only when it is (almost) completely empty, it retains its quality. Charging it more often than necessary can cause faster breakdowns.

B Corp

The certification process can vary, but for most companies, it takes 6–8 months. For Boombrush, it was a thorough evaluation of our operations and impact, and we spent about 6–8 months on it. Three independent researchers reviewed whether Boombrush meets the standards for B Corp certification.
B Corps must recertify every three years to maintain their status.
Boombrush obtained B Corp certification to confirm our commitment to sustainability and social responsibility. It aligns with our mission to make oral hygiene more fun and sustainable. Everything we do is done “the good way”: We recycle as much as possible We work with sustainable and conscious partners We only make choices that feel right We are here for everyone We give back to communities we can help with materials and knowledge That’s why we earned B Corp certification :)
This certification confirms that Boombrush meets high standards in social and environmental performance, transparency, and accountability. Customers can be confident that they are buying a product from a company committed to positive change.

Recycling

At Boombrush, we are committed to creating a better world by reducing waste and responsibly reusing materials. Our brush heads are collected, and the materials are repurposed in collaboration with innovative partners like Plasticiet. Our old electric toothbrushes are recycled in an environmentally friendly way through our partner Wecycle. They can reuse 90% of the materials and convert them into new products. By reusing valuable resources and safely handling harmful substances, we contribute to a circular economy and a cleaner future.
Wecycle is an organization responsible for collecting and recycling old electrical appliances and energy-efficient lighting in the Netherlands. Wecycle’s goal is to process as much e-waste as possible in an environmentally friendly way, preserving valuable materials and preventing harmful substances from entering the environment. Consumers and businesses can return their old devices for free at more than 13,000 Wecycle drop-off points across the Netherlands.
All our products are made from recyclable materials. Our toothpaste tubes and plastic toothbrush caps are 100% recyclable and can be sent back to Boombrush along with used brush heads. The small container of the picks can go with paper recycling, while the picks themselves can go in regular waste. You can add a free recycling bag to your next order via our customer service or your account. You can return this bag for free with your used products for recycling. To be as sustainable as possible, we recommend placing about 8 products in the bag at a time.

The brush heads

This is a very conscious choice! Bamboo is less hygienic as it can retain moisture and therefore bacteria. In addition, such bamboo cups often still contain a part of plastic. Our choice is therefore to continue to use the current cups made of plastic and to give our customers the opportunity to return the used cups to us so that we can recycle them and thus jointly reduce our plastic waste!
Of course you can! You can simply add an extra brush head/paste to your Repeat. You can do this in your Boombrush account. Here you can also adjust the frequency of your Repeat.
The biggest difference is of course the hardness of the brushes. The bristles of the soft brushes are slightly softer and therefore more suitable if you have sensitive teeth.
At the brush you will receive our regular version. You can recognize this by the rubber coating on the back and the wave in the bristles. The soft version does not have this either.

4-Packs

The biggest difference is of course the hardness of the brushes. The bristles of the soft brushes are slightly softer and therefore more suitable if you have sensitive teeth.

Boombrush x Philips rechtszaak

Philips claims that Boombrush is infringing on their design rights due to a registered community design. This case, which has been ongoing for five years, is scheduled for a substantive hearing on February 7, 2025. Boombrush designed its toothbrush independently and aims to provide a unique, sustainable, and innovative alternative. Our focus is on eco-friendly materials, a circular subscription model, and a better brushing routine for everyone. We believe that large companies like Philips often use legal means to limit competition, but we won’t be pushed out of the market. Boombrush continues to fight for a cleaner world and fair competition.
No, absolutely not! The lawsuit is only about the design of the toothbrush handle and has no impact on brush head deliveries or our lifetime warranty. Whatever happens, we remain committed to sustainable oral care. Although we are confident that we will win this case, we naturally have a solid plan for the future. Boombrush is a healthy and strong company and continues to uphold its mission: better brushing with less impact on the environment.
We value transparency very much and share updates through our website, email, and social channels. Several media outlets have also already covered the case. Are you a journalist and want more information? Then contact us at service@boombrush.com. Just curious? Keep following us for the latest updates!
No, your order or subscription remains unchanged. All deliveries continue as planned, and you will receive your brush heads, toothpaste, picks, and accessories as usual. So there’s nothing to worry about!

Boompaste

the paste does indeed contain no microplastics. The PEG-8 compound used is a water-soluble polymer and is not a plastic. In short: you can just brush plastic-free with the paste!
Of course! You can send these back to us, just like your brush heads. Then our recycling partner will work with it to give it a good new destination.
We don't have these (yet). Tablets are often chosen from a sustainability point of view. Fortunately, our paste is 100% recyclable, so you can simply brush sustainably with it.
We only offer this in the form of a Repeat subscription. We have deliberately chosen this because it is not sustainable to send a loose tube of toothpaste. That is why we supply these in 4-packs, which saves three times emissions. If you want to try out the paste, you can add it once to your Repeat.

The paste fluoride free

Of course! You can send these back to us, just like your brush heads. Then our recycling partner will work with it to give it a good new destination.
Our fluoride-free paste contains hydroxyapatite. Hydroxyapatite is a natural mineral that resembles the building blocks of your tooth enamel. In toothpaste, it works like a “mini-dentist”: it fills microscopic holes and damage in your enamel, making your teeth smoother and stronger. It provides a protective layer, reducing the risk of cavities and tooth sensitivity. It’s the perfect natural alternative to fluoride!
Hydroxyapatite is a natural mineral that resembles the building blocks of your tooth enamel. In toothpaste, it works like a “mini-dentist”: it fills microscopic holes and damage in your enamel, making your teeth smoother and stronger. It provides a protective layer, reducing the risk of cavities and tooth sensitivity. It’s the perfect natural alternative to fluoride! In short, hydroxyapatite acts as a subtle, daily booster for your smile!
Ingredients: AQUA, SORBITOL, HYDRATED SILICA, HYDROXYAPATITE, TETRAPOTASSIUM PYROPHOSPHATE, SODIUM C14-16 OLEFIN SULFONATE, AROMA, XANTHAN GUM, SODIUM SACCHARIN, CETYLPYRIDINIUM CHLORIDE, MENTHOL, MENTHA PIPERITA OIL, ANETHOLE, CARVONE, MENTHA VIRIDIS LEAF OIL.

The picks

Use wooden toothpicks carefully and effectively as follows: 1. Slightly moisten the toothpick by chewing on it or holding it under running water. This makes the wood more flexible and prevents splintering. 2. Place the flat side against your gums and gently slide the toothpick between your teeth. 3. Move it softly back and forth to remove plaque and food particles without forcing it. This way, you keep your mouth healthy and avoid damaging your gums!
Dentists recommend using the picks at least once a day. This keeps the spaces between your teeth clean and your gums healthy! Brushing alone often doesn’t reach everywhere, so flossing helps prevent plaque and inflammation. Bleeding while using the picks? Don’t worry—it usually improves with regular use!
The package of the picks contains about 80 sticks, and with 1–2 uses per day, they will last around 8 weeks! Perfectly aligned with our subscription, so you always have enough at home!
The picks are made from FSC-certified wood. This means that only wood from responsibly managed, sustainable forests is used to make the picks.

The travelcase

The travel case has a magnetic closure so you can close it by lowering the flap. The magnet is strong enough to hold the valve in place.
At the moment it is only available in green, but if the case is popular we can certainly introduce more colors. Do you have a suggestion? Let us know via customer service :)
Because the travel case is water-resistant, you can easily wipe it off with a cloth and keep it clean so that your Boombrush always ends up in a fresh travel case :)
Yes, the material of the travel case has been treated and is therefore water-repellent.