This means that if you neglect your toothbrush and your brush shows signs of poor maintenance, it may not be covered by the warranty. Think of:
- Toothpaste residue / poor cleaning
- Damage caused by falling or impact
- Aggressive changing of brush heads
- Using wrong charger
Please note: the warranty only applies to the functionality of the toothbrush, not to aesthetic matters. Want to know how to properly maintain your brush? Read here !
But wait, there's more: If you take out a Repeat at Boombrush, we also offer you a lifetime guarantee. Yes, you read that right. For life! Don't have a Repeat yet? Take it out here . That way, you can take good care of your teeth for the rest of your life and continue to enjoy a beautiful smile!
Please note! In order to be eligible for the Boombrush lifetime warranty, we have a rule that you must take out the Repeat within 3 months of purchase and that it must be active. Not only are you covered for life, but you also never have to worry about running out of brush heads.
A lifetime warranty also really means as long as you live (or until we stop making toothbrushes). Of course, this also applies here - you are not eligible for the warranty if you do not take good care of your Boombrush. This includes letting toothpaste residue build up, dropping it, aggressively changing brush heads or using the wrong charger. This may all sound unthinkable, but unfortunately we see it all happen in practice. In short, if you take good care of your Boombrush , it will take good care of you! If your toothbrush breaks after 2 years, you only pay the shipping costs (€5.00) for a new one. You can take the old brush to a Wecycle point. We will only send you the handle, if you also need a new charging cable, the costs are 8 euros.
If your warranty has expired or your toothbrush has broken due to incorrect use or maintenance, we would still like you to be able to continue brushing with Boombrush and we would like to offer you an alternative solution. This way you can continue to enjoy clean teeth. Great, right? Contact our Support heroes or fill in the form directly, and we will find a good solution together.
The first 60 days after purchasing your Boombrush, you can try it out for free. We understand that sonic brushing can take some getting used to for many. If you are not convinced within 60 days, you can contact our support team or fill out our return form right away. They will then help you with your return. After day 60, our money back guarantee unfortunately expires, but we hope that you can make someone else happy with it. It can take up to 21 days after shipping the toothbrush before you have the money back in your account.
You must return the brush in the original box including the original accessories. You may also use a PostNL letterbox box (LxWxH 370 x 260 x 30) or other letterbox box/envelope. If you do not want or are unable to do this, you can arrange for a parcel shipment yourself, or we will charge € 5.00 for shipping afterwards. This applies to both returns and defects.
